OUR STORES

VISIT OUR 
STORE IN NAIROBI

415, Walkway Street, Moi Avenue-Nairobi Kenya

Phone: +254715423789

Email: info@aldenesme.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes! At Aldenesme, we guarantee that the product you receive matches the images shown on our website. All photos are taken to reflect the actual design, color, and style of our watches and sunglasses.

Where can I view my sales receipt?

Your sales receipt will be sent directly to your email once your order is confirmed. You can also view it anytime by logging into your Aldenesme account under Order History.

How can I return an item?

We want you to be completely satisfied with your purchase. If for any reason you’re not, you can return your item within [insert your return period, e.g., 14 days] of delivery. Please visit our Returns & Exchanges page for full details.

Will you restock items indicated as “out of stock?”

Yes, many of our popular watches and sunglasses are restocked. If an item is out of stock, you can sign up for a back-in-stock notification on the product page, and we’ll let you know once it’s available again.

Where can I ship my order?

We currently ship nationwide across Kenya (and internationally if you offer this). During checkout, you’ll see available shipping options based on your location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS